Effective date: 24 July 2026
These Terms of Service govern the use of the Intek Host website, client portal and services. Intek Host is operated by Intek Multimedia in Ghana. By creating an account, placing an order or continuing to use a service, you agree to these Terms together with the applicable product description, invoice, order summary and published policies.
1. Account eligibility and accuracy
You must provide accurate and current account, billing and contact information. You are responsible for activity performed through your account and for protecting passwords, one-time codes and recovery information. Notify us promptly if you suspect unauthorised access.
2. Orders and service activation
An order is a request for service and may be reviewed before activation. We may ask for additional information, reject an order that presents unacceptable risk, or delay activation while payment, identity, domain or technical details are verified. Product features and limits are those shown in the current order information or written quotation.
3. Fees, invoices and renewals
Fees are due by the date shown on the invoice. Services may renew automatically or require a renewal order depending on the product and account settings. You are responsible for reviewing invoices, maintaining current contact details and completing payment before expiry. Taxes, registry charges, payment-provider fees and currency effects may apply where stated.
Late or unpaid services may be suspended, restricted, deleted or allowed to expire after any applicable notice or grace period. Restoration may not always be possible and may involve additional fees.
4. Domains
Domain registrations are subject to availability and the rules of the relevant registry, registrar and dispute process. You must provide accurate registrant information and keep it current. A successful order does not guarantee registration until the registry confirms it. Renewal, transfer, expiry and restoration conditions vary by extension. The Domain Registration Policy forms part of these Terms.
5. Acceptable use
You must not use the services for unlawful, abusive, deceptive or harmful activity. The Acceptable Use Policy forms part of these Terms. We may investigate complaints, restrict access, preserve evidence and cooperate with lawful requests where appropriate.
6. Customer content and licences
You retain rights in content you lawfully upload. You grant us the limited permission needed to store, process, transmit, back up and display that content solely to provide and protect the service. You confirm that you have the rights and permissions required for all content, software, data and domains connected to your account.
7. Security and maintenance
You are responsible for maintaining website applications, plugins, themes, passwords, user access and any software installed under your control. We may apply infrastructure maintenance, security controls, emergency changes or service restrictions when reasonably necessary.
8. Backups
Backup features are a convenience and do not replace your own current, tested copy of important data. Backup frequency, retention and restoration options depend on the selected product. We do not guarantee that every file, message, database or configuration can be restored.
9. Support
Support covers the hosting service, account and tools we provide. It does not automatically include website design, custom coding, application debugging, third-party software support, data entry or business consulting. We may require the request to be submitted from the authorised account.
10. Suspension and termination
We may suspend or terminate a service for non-payment, security risk, unlawful use, repeated abuse, material breach, excessive resource use or conduct that threatens other customers or infrastructure. Where reasonably possible, we will provide notice and an opportunity to correct the issue, but urgent action may be taken when necessary to protect services or comply with law.
You may request cancellation through the available account process. Cancellation does not remove amounts already due. Export or migration of data should be completed before termination because deleted services may not be recoverable.
11. Refunds
Refund eligibility is governed by the Refund Policy and any specific guarantee shown for the product. Domain registrations, renewals, transfers, third-party charges and completed one-time work may be non-refundable.
12. Service availability
We work to provide dependable services, but no online system is uninterrupted or error-free. Planned maintenance, emergency work, upstream failures, internet conditions, attacks, customer configuration and events beyond reasonable control may affect availability. Any service credit or uptime commitment applies only when expressly stated in a separate service-level agreement.
13. Limitation of liability
To the extent permitted by law, Intek Host and Intek Multimedia are not liable for indirect, incidental, special or consequential loss, loss of profit, loss of opportunity or loss arising from customer content, third-party services, domain expiry, unauthorised account access or failure to maintain independent backups. Any direct liability will be limited to the fees paid for the affected service during the reasonable period connected to the claim, unless applicable law requires otherwise.
14. Indemnity
You agree to be responsible for claims, costs and losses arising from unlawful content, infringement, misuse of the service, breach of these Terms or activity performed through your account, to the extent permitted by law.
15. Changes
We may update services, prices and these Terms. Material changes will be published or communicated through reasonable account channels. Continued use after the effective date means the updated terms apply, subject to applicable law.
16. Governing law and disputes
These Terms are governed by the laws of Ghana. The parties should first try to resolve a dispute through good-faith communication. If unresolved, the dispute may be brought before a court or other competent forum in Ghana, unless applicable law requires a different process.
17. Contact
Questions about these Terms may be sent to support@intekhost.net.