Effective date: 24 July 2026
This Refund Policy explains how refund requests are assessed. It should be read with the Terms of Service, product details, invoice and any written quotation.
1. General rule
A payment does not automatically qualify for a refund because a service was unused, configured incorrectly by the customer or cancelled after activation. Refund eligibility depends on the product, timing, work completed, third-party charges and applicable law.
2. Hosting money-back periods
Where a hosting product explicitly advertises a money-back period, an eligible first-time purchase may be considered if the request is received within that stated period. The guarantee applies only to the products and fees expressly included in the offer. Abuse, repeated claims, policy violations and resource misuse may disqualify a request.
3. Non-refundable items
The following are normally non-refundable once processed or provided:
- domain registration, renewal, transfer, restoration and registry fees;
- setup, migration or administrative work already completed;
- third-party licences, certificates or add-ons purchased for the customer;
- payment-provider, currency-conversion or bank charges not retained by Intek Host;
- renewal payments after the renewal has been completed;
- services suspended or terminated for policy violations; and
- custom development, consulting or one-time work covered by a separate quotation.
4. Duplicate or incorrect payments
Contact us promptly if you believe a payment was duplicated or applied to the wrong invoice. We will review transaction records and the status of the related service.
5. Service problems
Before requesting a refund for a technical issue, open a support ticket and allow a reasonable opportunity to investigate. A service issue does not automatically create a refund right, but the available remedy may include correction, replacement, account credit or refund where appropriate.
6. How to request a refund
Send the request from the account email address and include the invoice number, service, payment date, reason and preferred resolution. Do not send full payment-card details.
Approved refunds are normally returned through an appropriate available method. Processing time may depend on the original payment channel and financial institution.
7. Chargebacks
Contact us before initiating a chargeback so the issue can be reviewed. An unjustified chargeback may result in service suspension while the payment dispute is investigated.
8. Statutory rights
Nothing in this policy removes rights that cannot lawfully be excluded under applicable Ghanaian law. Questions may be sent to support@intekhost.net.